Customer Satisfaction Survey

Each year RMP asks customers to rate our performance across several key areas. Last year we achieved between 92%-100% satisfaction across all areas.

There is always the opportunity for improvement, so we’ve taken the ratings and comments into consideration, tightening up practices where possible and streamlining our processes, taking lessons from the feedback forward into the next year.


Customer Satisfaction Details

As you can see from the statistics, customers rated us highly on:

  • Sales enquiry and order processing efficiency
  • Responsiveness and technical expertise of staff
  • Politeness and courtesy of staff
  • Efficiency when dealing with problems
  • Product quality and reliability
  • On time delivery performance
  • Overall satisfaction with RMP

Our next customer survey is due to be published in February. If you would like to give RMP some feedback, please get in touch with Ray, Paul or Leo on 0121 505 3066.

Sales enquiry and order process efficiency 90%Responsiveness and technical expertise of staff 92%Politeness and courtesy of staff 100%Efficiency when dealing with problems 96%Product quality and reliability 94%On time delivery performance 92%Overall satisfaction with RMP Products Ltd 96%Quality satisfaction rating given by 10 clients for 2011 - 2012 98%

We engineer around you

Welcome. RMP Products Ltd offers a wide range of contract manufacturing services including flame cutting, High Definition Plasma Cutting, lumsden grinding, machining, barrelling and straightening to a wide spectrum of industries, predominantly earthmoving, automotive and domestic steel fabricators.

Accreditations

For a more informative chat please fill in the call back request form below and we will contact you back within 24 hours.

 
 

 
  • Products and Services

    Products and Services

    RMP Products offers high definition plasma cutting, gas profile cutting and other services to earth moving, automotive and steel fabricators.
  • Sectors

    Sectors

    RMP Products works across a broad range of sectors where engineering is essential, including earth moving, oil & gas, recycling and energy.
  • Careers

    Careers

    Would you like to work for RMP Products? Here are our current vacancies and details of how you can apply or send us your CV.
  • QHSE

    QHSE

    RMP Products’ QHSE policies are in place to ensure our company is a safe, ethical and progressive place to work for and do business with.